Financial Aid Transcript Notice
Student Complaint Procedure

In accordance with State law, the Arizona State Board for Private Postsecondary Education ("Board") is responsible for investigating student complaints against educational institutions licensed by this Board. Pursuant to Arizona Administrative Code Rule R4-39-403, the complaint procedure is stated as follows:


Student Complaints

  • If a student has a complaint against a licensed institution or program and has
    exhausted all available grievance procedures established by the institution, that
    student may file a written complaint with the Board. A complaint must be filed
    within two years of the student’s last date of attendance (this is not required for
    non-student complaints).
  • The Board staff shall investigate the student complaint and may refer the student complaint to the Board's Complaint Committee for initial consideration at a public Complaint Committee Meeting. The complainant and the institution would receive written notice of the date, time and place at which the complaint would be considered by the Complaint Committee.
  • After the initial investigation and consideration of the student complaint, the
    student complaint shall be placed on the agenda of the next available Public
    Board Meeting for final consideration by the Board. The complainant and the
    institution will receive written notice of the date, time and place at which the
    complaint will be considered by the Board. The complainant's failure to appear at the Board Meeting may result in dismissal of the complaint.
  • If after considering the student complaint, the response of the institution and the findings of the Complaint Committee, the Board determines there are reasonable grounds to believe that the institution is in violation of Board statute or rules, the Board shall set the matter for Hearing pursuant to Arizona Revised Statute Sections 32-3051 and 32-3052.

 

Please note: Pursuant to R4-39-403 The Arizona State Board for Private
Postsecondary Education shall not take anonymous complaints, shall not accept
complaints regarding a grade dispute, a licensee's employment
practices, or compliance with American Disability Act (ADA is Department of
Justice jurisdiction).
 

Any complaints regarding Title IV, financial aid should be directed to www.ed.gov.
However, if you have a question regarding this type of complaint prior to filing it, please don’t hesitate to contact Keith Blanchard ([email protected]) for information.

Non-Student Complaints

In accordance with State law, the Arizona State Board for Private Postsecondary Education (“Board”) is responsible for investigating student and non-student complaints against educational institutions licensed by this Board. Pursuant to Arizona Administrative Code Rule R4-39-403, the non-student complaint procedure is stated as follows.

  • If a non-student has a complaint against a licensed institution or program and exhausts all available grievance procedures established by the institution, the non-student may file a written complaint with the Board. A non-student complaint must be filed within one year from the date on which the event prompting the complaint occurred.
  • The Board’s staff shall investigate whether the complaint allegations, if true, violated statute or Board rules. Upon completion of Board staff’s investigation, the complaint shall be referred to the Complaint Committee for a review.
  • Based upon the information provided pursuant to subsection A or B of A.A.C Rule R4-39-403, the Complaint Committee may do any of the following:
    • Dismiss the complaint if the committee determines that the complaint is without merit.
    • File a Letter of Concern.
    • Refer the complaint to the full Board for further review and action.